Terms and Conditions

We understand that giving us your information is a big deal, and your privacy is important to us. Using the Vellvi website means you agree to these terms of use. By accessing or using the Vellvi website, you are acknowledging that you have read, understand, and agree to these terms and conditions. Please note we may amend these terms and conditions at any time, and the next time you use the Vellvi website you are agreeing to the updated terms of use.

Privacy Policy

Vellvi believes that the privacy of all personal information is paramount. All information collected will be used solely by Vellvi to conduct our business. Your information will not be disclosed to any third parties, other than for the purpose of processing payments. We will only ask for and use relevant personal information as necessary.
Vellvi actively seeks to comply with Australia’s privacy laws. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain your privacy.
For more information about the National Privacy Principles, see the Federal Privacy Commissioner’s website: http://www.privacy.gov.au


To be eligible to purchase goods on Vellvi website and to lawfully enter into and form contracts on this site under Australian law you must: (a) register on the Site; and (b) be the holder of a valid debit/credit card.

Purchase Related Policies

Personal use only

The products and services available on the site, and any samples we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples you purchase or otherwise receive from us.

Our right to cancel your order

If we reasonably believe that completion of your order may result in the violation of our Terms of Use we may cancel or reduce the quantity of your order.


One discount code may be used per order.


All prices indicated for products available via the Site are inclusive of GST (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the Delivery section of the Site.


You may pay using Visa, Mastercard, AfterPay, and Paypal. You confirm that the credit or debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.

Title to Goods

We will retain the legal ownership of the goods until the later of dispatch of the goods to you and full payment for the goods being received by us.

Risk of Loss

Risk in the goods will pass to you upon delivery to you.


We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery times quoted to you are indicative only. Orders may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability whatsoever for delayed delivery caused by any third party.

Third-Party Links

We are not responsible for the content of any off-Site pages or any other Sites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Site pages or other Sites is at your own risk.
We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Site pages or any other Sites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and Sites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Site pages and other Sites that you visit.


If you wish to complain about any matter in respect of the goods please contact Customer Service via email: inquiries@vellvi.com.au


Entire agreement

You acknowledge and agree that these Terms and Condition which includes our Privacy policy, Delivery Policy and Returns policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all prior proposals, agreements, or other communications.
Your continued use of the Site constitutes your agreement to all such terms and conditions. You agree to comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.

Changes to Terms and Conditions

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.